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A
Anonymous
April 11, 2016
Question

Token Showing in Email

  • April 11, 2016
  • 1 reply
  • 986 views

I sent out an email campaign that included this token {{lead.First Name:default=} and received a response back from a lead who was able to see the token in her email. In Marketo/Salesforce, her name is correctly mapped to the first name field, and I purposefully left the default blank in case there was a missing field. When I tested the email, all looked normal.

How can I prevent this from happening again?

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1 reply

Robb_Barrett
Robb_Barrett
Level 10
April 11, 2016

Test your emails before sending them out.

At the least, hit Preview.

You took out one of the closing curly braces which caused the issue.  Also, you can remove the entire :default= part if you're not using a default.

Robb Barrett
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