Token for form submission alert subject line - differentiate forms | Community
Skip to main content
A
Anonymous
April 8, 2016
Solved

Token for form submission alert subject line - differentiate forms

  • April 8, 2016
  • 1 reply
  • 2777 views

I have alerts sent to our sales team every time someone fills out a form. I want to know which form each lead is filling out, and returning leads. I tested multiple tokens including the campaign description token. I did not turn off cookies or search incognito because I don't see every single person deleting their history every time they browse.  I filled out form "A" as a test and it populated correctly in the subject line with the corresponding form "A" information. Then I test filled out form "B", but it populated Form "A" information in the subject line. Is there a way around this.  If it's a returning lead, we still want to see in the alert subject line, or somewhere on the form, what they are registering for each time they visit the site.

Is there anyway around this?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Grégoire_Miche2

Hi Jenny,

I do not really understand how you are setting this up.

You just need to have a smart campaign with a trigger "fills out form". In the flow, you will use a "send alert". Then, in the alert email, you will need to use the "{{trigger.Name}} token, that will provide you with the Marketo name of the form. This will work if you use a unique, centralized alert.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
April 8, 2016

Hi Jenny,

I do not really understand how you are setting this up.

You just need to have a smart campaign with a trigger "fills out form". In the flow, you will use a "send alert". Then, in the alert email, you will need to use the "{{trigger.Name}} token, that will provide you with the Marketo name of the form. This will work if you use a unique, centralized alert.

-Greg

A
Anonymous
April 8, 2016

Hi Greg,

Thanks! I am using that setup. I'm using one smart campaign for fills any form. But I'm not using that trigger, I will try that.  When you say "unique, centralized alert," do you mean that I need to create a smart campaign for each form individually though?

Jenny

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 8, 2016

Hi Jenny,

You could use a different alert smart campaign an email for each form, if they are located in programs, or if their landing page is located in programs.

But the smart campaign I gave you above can be unique. But in thi case, what's important is the use of the "{{trigger.Name}}" token in the alert email. This token will provide you with the name of the form.

-Greg

Terms & ConditionsAccessibility statement

Loading footer...