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A
Anonymous
April 7, 2016
Question

To view this email as a web page, click here does not work

  • April 7, 2016
  • 4 replies
  • 4052 views

Hi

How can I update the link "To view this email as a web page, click here" because it does not work

Thank you

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4 replies

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
April 7, 2016

This appears to be happening to others, as well. See View as Webpage does not work: "Customer does not belong to any POD"

I would try to contact Support so they have a record of it and can look into it further.

A
Anonymous
April 7, 2016

Hi Jenn,

Many thanks for your feedback

Ok I am going to contact the Support because the link is still dead

Have a good day

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 7, 2016

Hi Jonata, are you using the {[system.viewAsWebpageLink}} token? Do you have proper casing on it? Sometimes I've seen weird issues with casing in tokens.

A
Anonymous
April 7, 2016

Hi Dory

Thank you for your feedback

No unfortunately I don't using this system, in my Marketo, I can't even see where I can update the link to  " To view this email as a web page " in Edit email, I am going to contact Marketo Support

Thank you for your time

Jonata

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 7, 2016

Hi Jonata, it might be built into your templates if you aren't able to find where the token is used. I would definitely reach out to support.

Dan_Stevens_
Dan_Stevens_
Level 10
April 7, 2016

I wonder if this has anything to do with it:

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
April 7, 2016

I wondered the same thing myself, although my links seem to be working correctly.

Mike_Reynolds2
Mike_Reynolds2
Level 10
April 7, 2016

We just started having an issue with the View as Webpage link just a little while ago. Our Engineering team is already on top of the issue and is putting a patch into place right now. This will be resolved soon.

    A
    Anonymous
    April 7, 2016

    Hi Mike,

    Good news, please let me know once the problem is solved

    Have a good day

    Mike_Reynolds2
    Mike_Reynolds2
    Level 10
    April 7, 2016

    Jonata Jerome​, @Dan Stevens​ @Dory Viscogliosi​ @Jenn DiMaria​, The View as Webpage link issue has been resolved.These links should now be working normally.

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