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Teresa_Hsu1
Teresa_Hsu1
Level 3
March 15, 2016
Question

Timestamp gap

  • March 15, 2016
  • 3 replies
  • 2174 views

Hi there,

I have a field in Salesforce and the type is Date/Time.  I use Marketo to timestamp the field whenever a box is checked.  Both of SFDC and Marketo have Pacific Daylight Timezone.  However, the hour is always off for 2 hours.  For example, the box checked time is 11AM, but it will show 9AM in that timestamp field.

Anyone knows how to resolve it?

Thanks!

Teresa

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3 replies

Justin_Norris1
Justin_Norris1
Level 10
March 16, 2016

Hmm, I would just triple check in Marketo Admin what your timezone settings are. I can't think of another reason for the discrepancy.

Robb_Barrett
Robb_Barrett
Level 10
March 16, 2016

Are you sure the server time for the SFDC instance is PDT and not just the display time? 

Robb Barrett
Teresa_Hsu1
Teresa_Hsu1Author
Level 3
March 16, 2016

where to check the server time for SFDC?

thanks!

Justin_Cooperm2
Justin_Cooperm2
Level 10
March 16, 2016

Can you be more specific about how you are filling this field, as well as how you are viewing the value of the field?

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