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R
RHayes
Level 1
March 15, 2018
Question

Text version of draft email not editable

  • March 15, 2018
  • 7 replies
  • 4116 views

I'm not able to edit the text version of my emails. This has just started happening, and I am cloning from an email that has worked fine over the last few months. I do have a work around which is to close and reopen the email draft, then it becomes editable, but having to do this each time is becoming annoying!

Anyone else experiencing this now or in the past? Anyone have a reason/solution to the issue?

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    7 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    March 15, 2018

    Hi Robin,

    Have you unchecked the "Automatically copy from HTML" box ?

    -Greg

    A
    Anonymous
    March 21, 2018

    I've had this too on occasion, seems like a bug to me... though no solution other than the workaround that you mention.

    A
    Anonymous
    March 21, 2018

    This started happening to me too, yesterday. I found that if I approve the email, then go in to edit it, I can usually edit the text version. Must be a bug.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    March 21, 2018

    Hi Denny and Carrie,

    If you feel there is a bug here, file a support ticket, so that it ends up escalated to R&D.

    -Greg

      A
      Anonymous
      March 26, 2018

      This just started happening to me today. I restarted my computer because I thought it might be something on my end but it happened a second time again in the same day. So I'll open a support ticket.

      Even if I approve the email and go back to edit the text again, I still cannot edit. And the boxes for copy HTML/ Auto copy are unchecked.

      T
      Tom_Kerlin2
      Level 7
      March 27, 2018

      I've experienced similar issues where it won't allow me to edit the text version on my first try. This means I have to approve the HTML version and then re-open editor to click into the text version (is this a glitch?).

      Tom Kerlin
      Veronica_Holme4
      Veronica_Holme4
      Level 9
      March 28, 2018

      It's a bug - I've logged it both for myself and for several customers. Log it and get Marketo to look at it for you. Only the workaround you've already mentioned has ever worked for me.

      A
      Anonymous
      March 28, 2018

      Great, thanks for the information Veronica.

      Nathan_Youmans
      Nathan_Youmans
      Level 2
      April 12, 2018

      Got a support ticket open as well and it has been escalated up a few times. Been happening to us for about 3-4 weeks now and our only solution is to refresh the email while we are editing it to be able to edit the text version after editing the HTML version. Did get on the phone with support and show them the issue and they were able to recreate it but still no resolution.

      A
      Anonymous
      April 12, 2018

      I've had a ticket open for two weeks on this - yesterday it was updated that they were just starting to hear reports that others were having this issue, too. Keep opening the tickets!

      Veronica_Holme4
      Veronica_Holme4
      Level 9
      April 16, 2018

      Agreed! This is not a new bug, it's been floating around since the new email editor was put in. The more tickets we get, the better chance we have of it getting fixed.

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