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A
Anonymous
August 6, 2014
Solved

Testing Unsubscribe Link

  • August 6, 2014
  • 4 replies
  • 1827 views
When testing emails, my unsubscribe link doesn't seem to work. It just redirects to my homepage...is this expected behavior and if so, how do I test that it's working prior to sending?
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Best answer by Veronica_Holme4
Hi - are you using the default unsub link or the system token? Redirecting to the homepage suggests the link is going to your fallback page instead of your unsub page. This can happen if you use the system token and change the URL of your unsubscribe page.

Can you give more info about your setup?

4 replies

Veronica_Holme4
Veronica_Holme4Accepted solution
Level 9
August 6, 2014
Hi - are you using the default unsub link or the system token? Redirecting to the homepage suggests the link is going to your fallback page instead of your unsub page. This can happen if you use the system token and change the URL of your unsubscribe page.

Can you give more info about your setup?

    Josh_Hill13
    Josh_Hill13
    Level 10
    August 6, 2014
    Go to Admin > Email to see if the defaults were changed. Take a screen shot or send us the URL that is showing up in your email.
    A
    Anonymous
    August 6, 2014
    Here's a screen shot of the email settings. I don't believe the defaults were changed.

    Here's the link that's in the test email - http://go.homeunion.com/u/eD00CK01000RQ20000F200U






    A
    Anonymous
    August 6, 2014
    Hmm...I just looked at the unsubscribe page in design studio and it would appear it's still in draft form...That was the issue. I now need to make sure it's working properly. Fun times :-)
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