template variables in email signature versioning? | Community
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Earl_Jackson
Level 1
March 27, 2019
Question

template variables in email signature versioning?

  • March 27, 2019
  • 1 reply
  • 1365 views

Hi all. Thanks in advance for any help.

We're creating a link like so in our Unsubscribe HTML Email Setting

<a href=https://customer.com/manage?id={{Lead.SyncID}}>

This normally works well. However, sometimes, we're seeing emails go out without substituted ids. Rather, they look like so:

<a href=https://customer.com/manage?id={{Lead.vSyncID_1553704896}}>

Can anyone help me figure out what is going on, and how I fix this?

Thanks!

Message was edited by: Earl Jackson trying to clean up the display

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1 reply

SanfordWhiteman
Level 10
March 28, 2019

The {{lead.v*_nnnn}} structure is a symptom of a null pointer (for want of a less technical term) somewhere. Can you capture a specific lead that always has this broken output?