Template is showing "used by" email, but email showing "template: none" | Community
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Anonymous
July 20, 2015
Question

Template is showing "used by" email, but email showing "template: none"

  • July 20, 2015
  • 1 reply
  • 882 views

There's a discrepancy in this system. The template I'm using shows that it is in use by an email, however, when I go to that email, the summary indicates there is no template. How do I remedy this scenario?

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    1 reply

    Josh_Hill13
    Josh_Hill13
    Level 10
    July 20, 2015

    Yes, I have seen this too in another way: Says "used by" on the summary and then shows no emails dependent on it.

    My assumption it once was Used By and is no longer. If I try to delete the Template it usually works. Is that not working for you?

    I suspect in your case, the email template connection was broken when someone did Replace HTML on the email. That email is no longer dependent on the Template.

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