Table token text issue - urgent | Adobe Higher Education
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H
Hoppers13
Level 3
July 6, 2023
Question

Table token text issue - urgent

hi all, me again!

 

we've got an issue on a transactional (operational) email whereby we're using a token that's displaying a table, but the formatting of the table makes it difficult to read some of the info because of how it's aligning. 

 

we remember a supplier had set this formatting up ages ago, but dont remember much else.

 

we're plugging in our own systems to Marketo, and the only info populating the table is text. where would the formatting be set please? the token i use is just: {{my.TEOrderDetails}}.

is this in admin or? we have a html guy, but he needs to know where to amend the formatting.

 

thanks as always!

KR, Mike

PS - At the mo, it's just a basic text token: {{my.TEOrderDetails}}, and the data is provided by an API from an internal system, our IT team are adamant that the formatting is applied on our side in marketo.

 

 

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1 commentaire

SanfordWhiteman
SanfordWhiteman
Level 10
July 6, 2023

Without seeing any of your code it’s clearly impossible to answer!

 

All tokens are edited in the Tokens tab at the folder or program level. Ensure you’re editing the one where the token is under Local (not Inherited).

 

EDIT: If they’re passing “runtime” values for the token via API, then indeed you can’t edit or even view anything useful within the Marketo UI.

H
Hoppers13Auteur
Level 3
July 6, 2023

thanks for reply! so, as these emails are API triggered i cant give you a live a proper example, but i can give you this section of code if it helps?:

 

Dear {{my.TECustomerFirstName:default=edit me}}, <br /> <br />Thank you for placing your order. <br /> <br />We acknowledge receipt&nbsp;for your paid for selections as detailed below: <br /> <br />{{my.TEOrderDetails:default=edit me}} <br /> </div> <div> <br />
SanfordWhiteman
SanfordWhiteman
Level 10
July 6, 2023

Well, there’s no table there.

 

And if you don’t have a sample of how the {{my.TEOrderDetails}} is formatted when sent as part of a (presumably) Request Campaign or Schedule Campaign API call, don’t see how we could help you reformat it.

 

our IT team are adamant that the formatting is applied on our side in marketo.

This is 100% not true, they’re the ones formatting it.

 

  • If they’re sending “runtime” (i.e. ephemeral) {{my.token}} values with the API call, Marketo does not edit or control that part of the output, it’s output as-is.
  • Even if they update the {{my.token}} permanently; you’d be able to see the value in Marketo, but you wouldn’t be able to make a meaningful change to it because they’d overwrite it at the next call.
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