System send failure: Reply-To address parse error | Community
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A
Anonymous
February 5, 2015
Question

System send failure: Reply-To address parse error

  • February 5, 2015
  • 3 replies
  • 2360 views
I am receiving this "System send failure: Reply-To address parse error " in a soft bounce. I am not familiar. Any one have experience with this error message?

It is happening to only one person and not all. The reply to address is spelled correctly and formatted like the others. Not sure where to look next.

Thanks!
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3 replies

Josh_Hill13
Josh_Hill13
Level 10
February 5, 2015
I haven't seen that before.

Since it is only happening to one person, it could be an error for that email somehow. Wondering if there was a hiccup on the Marketo side or the receiving server. Try asking Support.
A
Anonymous
February 5, 2015
Thanks, Josh. I have a call set up for this afternoon.
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
February 5, 2015
Hi Beth,

This usually means the whatever is in the reply-to field is not a valid email address.  Most commonly this is when a token is used as the reply-to, and the record to which it is being sent does not have a value, or has an invalid value for it.  Adding a default value for the token, or updating the record usually resolves this.
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