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Anonymous
October 2, 2014
Question

syncLead SOAP API call not always returning Marketo ID

  • October 2, 2014
  • 2 replies
  • 881 views
It seems that when I call syncLead with a new lead, I don't get a Marketo Lead ID in the return payload. I only get it when I call syncLead on an existing record in Marketo. Is this behavior by design? Should I call syncLead or getLead on all records in my database withput a Marketo Lead ID? 

Relatedly, the Marrketo ID is presumably a unique field in Marketo. But I was told elsewhere that Marketo considers the email address unique. Is that correct?
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2 replies

Grant_Booth
Grant_Booth
Level 9
October 2, 2014

Hi Ron,

I would have to test under what conditions the marketo id gets returned with the syncLead call.

Whether you use syncLead or getLead depends on what your intent is - to create/update a record or just to find out its field values.
syncLead will create or update a lead where as getLead returns its field values.

The Email field is what you could call "semi-unique". If you are using it as the identifying key (as opposed to the Marketo ID, a foreign system ID, or the munhckin cookie), it will check to see if there is an existing record with that value for Email, and create a new record if there isn't one. It's not a unique identifier in the sense that it's possible for there to be different records in Marketo which have the same email address. If there are duplicate records, I believe it updates whichever one was updated most recently.

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
October 2, 2014
Hi Ron,

syncLead should always return an ID.  Please log a support case including an an example of the XML request and XML response where you've observed this behavior.

Thanks,
Kenny
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