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A
Anonymous
November 5, 2015
Question

syncCustomObject returns error "Unexpected Error"

  • November 5, 2015
  • 2 replies
  • 1830 views

I am able to create an object and fields but I cannot add cases to the custom object. Below are the request and response. In this example I am trying to UPSERT the product ID (key) and marketing ID (Link to Lead object). Both fields are integers in the custom object. I am able to make other calls using the same header. Any help or suggestions to try would be appreciated.

Request:

<ns2:paramsSyncCustomObjects xmlns:ns2="http://www.marketo.com/mktows/">

   <objTypeName>testProduct_c</objTypeName>

   <customObjList>

   <customObj>

   <customObjKeyList>

   <attribute>

   <attrName>productID</attrName>

   <attrValue>999999</attrValue>

   </attribute>

   </customObjKeyList>

   <customObjAttributeList>

   <attribute>

   <attrName>marketingID</attrName>

   <attrValue>112617</attrValue>

   </attribute>

   </customObjAttributeList>

   </customObj>

   </customObjList>

   <operation>UPSERT</operation>

</ns2:paramsSyncCustomObjects>

Response:

<ns2:successSyncCustomObjects xmlns:ns2="http://www.marketo.com/mktows/">

   <result>

   <syncCustomObjStatusList>

   <syncCustomObjStatus>

   <objTypeName>testProduct_c</objTypeName>

   <customObjKeyList>

   <attribute>

   <attrName>productID</attrName>

   <attrType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="true"/>

   <attrValue>999999</attrValue>

   </attribute>

   </customObjKeyList>

   <status>FAILED</status>

   <error>Unexpected error</error>

   </syncCustomObjStatus>

   </syncCustomObjStatusList>

   </result>

</ns2:successSyncCustomObjects>

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2 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
November 5, 2015

Can you provide the result of a describe call for this object type?  Does the result change if you switch operation types?

A
Anonymous
November 5, 2015

The result does not change. I have tried INSERT and UPDATE as well.

The JSON from the describe call is below:

{"requestId":"1036e#150d90b3c27","result":[{"name":"testProduct_c","displayName":"Test Product","description":"This is a test to sync custom objects with product information","createdAt":"2015-10-29T15:23:29Z","updatedAt":"2015-10-29T15:23:30Z","idField":"marketoGUID","dedupeFields":["productID"],"searchableFields":[["productID"],["marketoGUID"],["marketingID"]],"relationships":[{"field":"marketingID","type":"child","relatedTo":{"name":"Lead","field":"marketingID"}}],"fields":[{"name":"createdAt","displayName":"Created At","dataType":"datetime","updateable":false},{"name":"marketoGUID","displayName":"Marketo GUID","dataType":"string","length":36,"updateable":false},{"name":"updatedAt","displayName":"Updated At","dataType":"datetime","updateable":false},{"name":"balance","displayName":"Balance","dataType":"currency","updateable":true},{"name":"chargeOffAmount","displayName":"Charge Off Amount","dataType":"currency","updateable":true},{"name":"chargeOffDate","displayName":"Charge Off Date","dataType":"date","updateable":true},{"name":"closedDate","displayName":"Closed Date","dataType":"date","updateable":true},{"name":"creditCardRewardsPoints","displayName":"Credit Card Rewards Points","dataType":"integer","updateable":true},{"name":"dueDate","displayName":"Due Date","dataType":"date","updateable":true},{"name":"fundedAmount","displayName":"Funded Amount","dataType":"currency","updateable":true},{"name":"interest","displayName":"Interest","dataType":"float","updateable":true},{"name":"lastSkip","displayName":"Last Skip","dataType":"date","updateable":true},{"name":"marketingID","displayName":"Marketing ID","dataType":"integer","updateable":true},{"name":"maturityDate","displayName":"Maturity Date","dataType":"date","updateable":true},{"name":"openDate","displayName":"Open Date","dataType":"date","updateable":true},{"name":"paymentAmount","displayName":"Payment Amount","dataType":"currency","updateable":true},{"name":"productCategory","displayName":"Product Category","dataType":"string","length":255,"updateable":true},{"name":"productDescriptionName","displayName":"Product Description Name","dataType":"string","length":255,"updateable":true},{"name":"productID","displayName":"Product ID","dataType":"integer","updateable":true},{"name":"productType","displayName":"Product Type","dataType":"string","length":255,"updateable":true},{"name":"term","displayName":"Term","dataType":"integer","updateable":true}]}],"success":true}

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
November 5, 2015

I don't see anything out of the ordinary here.  You might want to file a support ticket with this info(and a timestamp of the unsuccessful call) to see what they can find in the logs.

A
Anonymous
December 10, 2015

Reply from support:

"I have escalated this to engineering. There is also not the ability to create new objects using the INSERT option as well. I have checked and it does not appear the Custom Object is allowing creation at all. I will post back once we have had time in engineering to look at this case. There is a repair being developed and should be pushed as a patch in the next 2 weeks. This should repair the issue of not having the ability to create new instances of the custom objects. I will update this case as progress is made.

I tested after the fix was installed and was able to UPSERT data to the custom object.

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