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A
Anonymous
February 6, 2017
Question

sync user issue

  • February 6, 2017
  • 1 reply
  • 1464 views

Hi all,

What's the best way to resolve this issue on the sync user? Thanks in advance

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
February 6, 2017

Is it not true that the sync user's password has expired?

Grégoire_Miche2
Grégoire_Miche2
Level 10
February 6, 2017

Hi David,

One of the big trouble avoiders wehn setting up Marketo and SFDC is to give the syn user a specific profile with the "password never expires" permission.

Now that you are in this situation, be aware that Marketo keeps trying to connect and SFDC to refuse connection until you stop this. So:

  1. go to Marketo -> admin -> Salesforce and deactivate the sync
  2. go to SFDC, log in as an admin, and reset password for the sync user.
  3. Follow the instructions you receive by email (hopefully, the sync user email address is yours or someone you can reach to...) to reset the password.
  4. log into SFDC as the sync user and generate a new token
  5. go to marketo and enter these new credentials in admin -> Salesforce
  6. Reactivate the sync

-Greg

A
Anonymous
February 6, 2017

Thank you Gregoire, very helpful. I put in the new SFDC credentials and token in Marketo and was able to manually sync. For those leads that paused due to the expired password, I should expect them to sync in the next cycle?

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