Sync Person Updates Failing to Update Proper Fields

Forum|Forum|1 year ago
January 6, 2025
3 replies
980 views

Hello! I'm looking for some help with an going issue my team is having. We've created a program to help concatenate lead history with custom IDs from vendors being sent via API. Every time a vendor sends an ID the field is updated with the date and new vendor ID.

I have noticed Marketo (or SFDC) is failing to update certain leads and its' only the ones who are existing leads. In the Activity Log once a lead's action is 'Sync Person Updated to SFDC' it doesn't actually update the field.

The field that has been created works just fine, because it's only a handful of leads and only happens to existing leads, but after that action happens the field doesn't update.

Marketo

SanfordWhiteman

Level 10

Is the SFDC User used by Marketo allowed to update the field?

If not, you can see the field change temporarily on the Marketo side and then flip back to the earlier value when the person again syncs w/SFDC. So no net change.

Miray

Community Advisor and Adobe Champion

@mayafranklin I agree with @sanfordwhiteman . You are probably facing a field permission issue. If you have access to Salesforce, please check the field permissions and give Marketo users read/write access for that specific field. If you need the Salesforce team to make the update, share the field API name with them, and they will update the access. Also, make sure to check if the field is created for both the Lead and Contact objects, and update the permissions for both.