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Sanjeev_Bhai
Sanjeev_Bhai
Level 2
November 5, 2018
Question

Sync Person to SFDC caught exception?

  • November 5, 2018
  • 1 reply
  • 2822 views

After a lead Registers to a Zoom webinar, we run a smart campaign in which we Change Status in SFDC Campaign to Registered.  It works for most of the leads, but we get the following error message for a few leads that did not get synced:

Step ID:

8413

Choice Number:

0

fault:

Sync Person to SFDC caught exception

exceptionMessage:

Failed: MALFORMED_ID: Account: id value of incorrect type: zoom.us/w/218607373?tk=mcVm3LYwP4IiwcCwx8edJ9a7EZJyHh5-245CeVW-wfY.DQEAAAAADQevDRZnSU1XaXBTRlJBcU9rRENLRXg3U2hRAA

Person ID:

2477531

Does anyone have any suggestion? 

Thanks. 

1 reply

F
Adobe Employee
falvaresAdobe Employee
Adobe Employee
November 6, 2018

Hi Sanjeev,

From the error it looks like you are trying to push a URL value instead of an SFDC ID (The 15 or 18 digits as required).

Make sure that your mappings from the Zoom webinar to Marketo / SFDC is correct for the Account ID and the right values are passing through.

Thanks

Floyd

    Sanjeev_Bhai
    Sanjeev_BhaiAuthor
    Level 2
    November 13, 2018

    Hi Floyd,

    Thanks for your response. 

    I am still puzzled as to why this error only effects about 25% of the leads even though the URL value is being pushed to the Account field for ALL the leads. 

    Do you know where I can find the mapping from Zoom webinar to Marketo / SFDC? 

    I have already gone through all the documentation that Zoom has provided for "Setting Up Zoom For Marketo". 

    Thanks again. 

    F
    Adobe Employee
    falvaresAdobe Employee
    Adobe Employee
    November 14, 2018

    Hi Sanjeev,

    Can you please post an example of a record that has the Account ID with the Zoom URL? I do not think this is actually possible.

    Also check the response mappings on the webhook you created to post to Zoom.

    Thanks

    Floyd

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