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A
Anonymous
April 20, 2017
Question

Sync multiple leads.

  • April 20, 2017
  • 2 replies
  • 1348 views

Hi,

We are using SOAP API to sync multiple leads. if we already have multiple leads existed in marketo with the same email address but different marketo lead Ids, when we do multiple sync, how does marketo handle this case, will it update all leads with the same email address or something else? Thanks

Feng.

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    2 replies

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 21, 2017

    It won't update all leads. I believe it'll find the most recently updated lead (thus perpetuating its most-recent-updated-ness).

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    April 21, 2017

    Here's a matrix that describes what Marketo considers the "active" lead in certain situations:

    If duplicate leads are an issue, be aware of how Marketo determines which lead is active

    A
    Anonymous
    April 21, 2017

    Thanks for quick response.

    From what I have seen so far, If we do sync multiple operation, marketo will create/update all duplicate leads and they will have the same timestamp. Is that true on marketo side?

    Thanks!

    Feng

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