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Jon_Collin_McMi
Jon_Collin_McMi
Level 2
December 16, 2019
Solved

Sync Lead to SFDC caught exception

  • December 16, 2019
  • 1 reply
  • 6668 views

We received an error when syncing a lead to SFDC. The fault reads as "Sync Lead to SFDC caught exception" and the exception message is "Error updating Sfdc lead id after crm creation. Leads might have already been synched.". Our flow step was previously set to:

  1. Change Program Status
  2. Sync Person to SFDC

I updated the flow step so that the Sync action occurs first as a precaution, but wanted to better understand what caused the error in question.

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Best answer by SanfordWhiteman

Then you shouldn't be using the manual Sync Lead to SFDC step.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
December 17, 2019

Is the Program (in which you are changing status) also synced to SFDC using the Campaign ⇄ Program sync?

Jon_Collin_McMi
Jon_Collin_McMiAuthor
Level 2
December 17, 2019

Yes, it is

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
December 17, 2019

Then you shouldn't be using the manual Sync Lead to SFDC step.

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