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A
Anonymous
July 16, 2015
Question

Sync happens during editing of contact record - any way to prevent?

  • July 16, 2015
  • 1 reply
  • 896 views

Seeing a minor issue where when a sales rep is editing the description field of a contact record (generally taking them a few minutes to put in a bunch of info), Marketo syncs the contact and then when the rep hits save on the SFDC record, he won't be able to save since Marketo synced the record while he was editing it. Kind of annoying, would love to see if there's a solution. Anyone have the same issue or dealt w/ it before?

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1 reply

A
alex.stanton
Level 7
July 16, 2015

You could ask Marketo support to slow the sync. I think the default is 5 min or so - you could slow it to 15. It would create a bigger window for people to update the records but it would not be dramatically laggy.

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