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Ellie_Boardman-
Ellie_Boardman-
Level 4
July 6, 2016
Question

Sync from Salesforce to Marketo

  • July 6, 2016
  • 1 reply
  • 2849 views

Hi - we have some campaigns we're syncing to Marketo from SFDC  to feed into event programs.

The sync has always taken place fairly quickly in the past - the Marketo checkbox is ticked in Salesforce which usually triggers the members to start showing in the Marketo program. Unfortunately, although the campaign is visible in Marketo and has been successfully linked to the event program, no members at all are showing.

Any ideas what the issue could be/if we've missed a simple step or this could be an issue for support?

Thanks,

Ellie

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1 reply

Chris_Saporito
Chris_Saporito
Level 7
July 6, 2016

We use somewhat of the same process. One thing that we found was that if we are doing any sort of large update to the database that adding members to a campaign often got delayed quite a bit. Upwards of 2-3 days. I would keep an eye on it to see if any eventually come through. How long has it been since adding them to the campaign?

    Ellie_Boardman-
    Ellie_Boardman-Author
    Level 4
    July 6, 2016

    Thanks Chris - it's only been about 5 hours but as it has never been longer than about 30mins for us in the past it does seem strange. We've done some testing and added a couple of test leads to the campaign and they have been added to the Marketo program. Do you think removing the leads and re-adding them to the campaign is worth a try?

    Chris_Saporito
    Chris_Saporito
    Level 7
    July 6, 2016

    A couple of things to check before changing anything.

    • Has there been an update that could cause a backlog in sync? (Usually if we ran a territory re-alignment we saw big delays with this.)
    • Is the campaign name identical in both Marketo/Salesforce Campaign Sync and Salesorce?
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