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March 25, 2013
Question

Survey in Email

  • March 25, 2013
  • 5 replies
  • 1480 views
I want to set up a couple different types of in-email surveys but can't find the best way.

It seems using Forms on Landing Pages is the suggestion, but...

If I just want people to be able to choose one of a few options directly from the email, could I just link the choices to different landing pages where they could provide more detail?

Then I'm thinking the clicks would act as my results potentially, and any form fill-outs after that would be added feedback.

Is there a better way to do this?
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5 replies

March 25, 2013
I used Adobe Forms for a recent survey I sent out.  It let me do conditional questions, which can't be accomplished through the forms (as far as I know).  After the form is created in Adobe Forms,  you can embed their html code into your Marketo landing page. 

It worked great.
March 26, 2013
Zachary your approach should work fine.  If you have a 3-choice question, each answer would link to a different landing page with a form to add more information.  You'll then want a smart campaign tracking each specific link in the email and assigning answers based on this click.
March 26, 2013
These were both helpful; thanks!

Steven,

What exactly do you mean by "assigning answers" based on the clicks? I figured I could basically just tally the clicks on the individual links, but if there's a more effective way, I'm all for it.
March 27, 2013
Zach,

You could create a Program channel for "survey" with specific statuses matching each answer, say A, B, and C.  Each of these statuses would count as a success status.  You'll then need a smart campaign like this:

Smart List: clicks link in email
Flow: Change status in progression 
a) if clicked link A, change status to A
b) if clicked link B, change status to B
c) if clicked link C, change status to C

Then you can glance at the summary page for this program and see how many voted for each answer.
March 27, 2013
Makes sense. Awesome feedback. Thanks!