Subscription Center Checkboxes not autofilling | Community
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A
Anonymous
September 10, 2015
Question

Subscription Center Checkboxes not autofilling

  • September 10, 2015
  • 3 replies
  • 4557 views

Hey everyone!

I just put together a neat little subscription center to give our subscribers more options about what content they'd like to receive from us.

It's a big win--there's only one problem:

I've set the subscription settings as BOOLEAN variables, and the form updates these fields correctly when the form is submitted, but the checkboxes are not pre-filled as intended.

Obviously we want the fields to be auto-filled to keep people defaulting into subscriptions they already have.

Does anyone know what might be causing this issue?

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3 replies

Edward_Masson
Edward_Masson
Level 10
September 12, 2015

Is your form being added to a non Marketo landing page? Form 2.0 on non Marketo LPs are not prepopulating. It’s a known issue within the community.

I have not tested it but try and add the form to a Marketo LP and see if its prepopulating.

A
Anonymous
September 14, 2015

It is on a Marketo LP.

Elliott_Lowe1
Elliott_Lowe1
Level 7
September 14, 2015

Forms 2.0 can be pre-populated on a non-Marketo LP using a Data Transfer Object.  Sample code by @Sanford Whiteman for this technique can be found in the Aug 26 NY MUG presentation slides at NYC MUG 2015-08 v2 by sanford.

A
Anonymous
September 14, 2015

It is on a Marketo LP.

There are multiple forms on this landing page, and the other forms are populating correctly.

I double-checked the variables, and the data is there, it's just not pre-filling. I was thinking there may be some peculiarities with Checkboxes interacting with BOOLEAN values? When the form is submitted, the values update correctly on the back end.

A
Anonymous
October 23, 2015

I was having the issue of the page loading faster than Marketo could pre-fill the new values, so I was seeing the old values instead of the new ones.

To get around this issue I dragged on an HTML code area to the page and inserted this javascript to load the page once more after the initial load.

<script type="text/javascript">

window.onload = function() {

    if(!window.location.hash) {

        window.location = window.location + '#loaded';

        window.location.reload();

    }

}

</script>

A
Anonymous
October 23, 2015

I put this code on the "confirmation" page that shows the same form again with a "your preferences are now updated" message.

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