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Kathi_Gosche
Kathi_Gosche
Level 4
September 15, 2014
Question

Subscribed Report Has No Data Listed Even Though Marketo View Shows Data

  • September 15, 2014
  • 2 replies
  • 1278 views
I'm having a problem with a webpage report not sending the data to subscribed recipients.

When I open the report in Marketo directly, lots of entries are displaid. But when the report is sent automatically, the email that shows up is blank. Does anyone have any idea why this is happening and how to fix it?

Here is an example of the email received:

Web Activity Report

 

Report: Helen's Web Activity Report
Generated: Sep 14, 2014 3:43 AM CDT
Time Frame: This Week (S-S) (Sep 14, 2014 - Sep 20, 2014 CDT)
Sort: Known leads before anonymous; companies before ISPs; oldest first
Smart List: 4 rules

No results for this time period.

If you no longer wish to receive this message, you can unsubscribe from this report.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Dory_Viscoglio
Dory_Viscoglio
Level 10
September 15, 2014
Hi Kathi, if this is the exact report, it looks like you're ahead a week -- 
Time Frame: This Week (S-S) (Sep 14, 2014 - Sep 20, 2014 CDT)

Is it possible that it's showing the wrong timeframe, and the report you're looking at in Marketo is slightly different?
Kathi_Gosche
Kathi_GoscheAuthor
Level 4
September 15, 2014
Yep, I had one one time frame listed in the smart list and another on the subscription. Seems odd that you can list time frame in two places. I would think the subscription would be only who to send the report and when. 

Thanks for the suggestion.

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