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A
Anonymous
May 19, 2015
Question

Submit bugs without support

  • May 19, 2015
  • 3 replies
  • 2806 views

We opted out of support because of the amount of Marketo knowledge within the company but there should still be an area to submit bugs within the platform. I tried emailing the account manager but no reply after several days.

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3 replies

Josh_Hill13
Josh_Hill13
Level 10
May 19, 2015

You should still be able to submit to support@marketo.com. Doesn't everyone get minimal support help?

A
Anonymous
May 19, 2015

Fixed. I'm admin for the account but wasn't set up on the support page.

A
Anonymous
May 21, 2015

Hi Alexis Mohr This post might be helpful to others too, and a better place for this post would be under Products and Support. You can actually move the post yourself. There's a Move under Actions on the right hand side. Let me know if you have any questions. Thanks! Stacy

A
Anonymous
May 21, 2015

Actually, this still sin't fixed and emailing support@marketo.com got me an email saying it was done but I'm still not able to get into the page titles "My Cases". Other people on our account are listed and I'm not even able to be authorized for some reason even though I'm an admin.

Kenneth_Law
Kenneth_Law
Level 6
May 21, 2015

Hi Alexis.

I took a look into your account and you are set up as a support contact.  I also saw that you have cases pending and have changed the priority on your case so that it can be escalated to one of our support engineers.

As a note, being an admin in Marketo is not the same as being a support contact on the entitlement.  The authorized support contact role is set up by your Marketo support administrator.  They should be listed in the My Info section of the CaseConnector.

If you are still encountering a problem with the CaseConnector, send an email to supportfeedback@marketo.com and our team will investigate the cause.

A
Anonymous
May 22, 2015

Hi Alexis

I moved this to our Products and Support​ section which is for all product 'how to' questions, as well as any support related questions like this.

Thanks!

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