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Andrea_LaMar1
Level 2
September 6, 2017
Question

Standard Alert send was skipped

  • September 6, 2017
  • 2 replies
  • 1530 views

We recently sent an alert for an action internally and in activity log it said "skipped" - the person had received the same alert for another lead earlier that day but I have never known then to be subject to frequency limitations.  I couldn't find any reason why this alert was skipped - any ideas?

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2 replies

Trevor_Parsell
Trevor_Parsell
Level 5
September 6, 2017

Hey Andrea,

What are the smart list filters/triggers and flow actions for the program that is sending the alert? What do you see when you double click the "Skipped" activity in the campaign results section?

Thanks!

Trevor

A
Andrea_LaMar1Author
Level 2
September 7, 2017

HI Trevor - thanks for response, figured it out though. We had two alerts, one just resulting from an operational program - that was the one that was skipped (as it should have been). Still doesn't explain why the correct alert was never received but that could be Outlook.

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