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Level 1
December 11, 2017
Solved

Special characters showing as Question mark in First Name token

  • December 11, 2017
  • 1 reply
  • 3954 views

When am trying to insert a token first name Estimando/a {{lead.First Name:default=Sir?madam}}, in Spanish, danish etc. if the name contains a special character, it display as question mark when I execute the email.


Example if the first name is:
René


In the email I get as:

Please help.

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Best answer by Josh_Hill13

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

1 reply

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
December 11, 2017

That appears to be a database error. Please review your upload process to ensure UTF8 or UTF16 to fix those character issues.

Also make sure your email html is coded correctly.

Level 1
December 13, 2017

Thank you so much Josh!! The UTF8 trick worked