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Mark_McGriff
Mark_McGriff
Level 3
January 14, 2020
Question

{{SP_Send_Alert_Info}}

  • January 14, 2020
  • 2 replies
  • 5068 views

Recently the token {{SP_Send_Alert_Info}} in our alert emails is dropping the SFDC link. Not all the time, just occasionally and randomly. 

Any thoughts as to why that might be happening?

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
January 14, 2020

Can you prove the ID was assigned at the time?

Tracey_Bartz1
Tracey_Bartz1
Level 4
January 14, 2020

As Sanford alluded to, the SFDC link will only appear in the alert email if the person has a record in SF. You should double check the timing of your alert sends as compared to when the records are being created in SF. If these are new people, you might need to use the Sync Person flow step before the Send Alert flow step. 

Mark_McGriff
Mark_McGriffAuthor
Level 3
January 14, 2020

Hi Tracy,

Thanks for the response.

Yes, we have the 'Update Fields & Sync" campaign set before the "Send Alert" campaign.

You can see we also have a wait step in the flow of the "Update Fields and Sync" campaign, so I'm not sure why the record is not being created in SFDC.

Tracey_Bartz1
Tracey_Bartz1
Level 4
January 14, 2020
You can see we also have a wait step in the flow of the "Update Fields and Sync" campaign, so I'm not sure why the record is not being created in SFDC.

Have you confirmed whether or not the record is being created in SFDC when this smart campaign runs? If you look at the results tab of the smart campaign, does it show the person was successfully created or does it show the flow step was skipped or failed? 

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