Soft fail with a non Marketo whitelisted IP Address | Community
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Elizabeth_DeLan
Elizabeth_DeLan
Level 1
March 15, 2019
Question

Soft fail with a non Marketo whitelisted IP Address

  • March 15, 2019
  • 1 reply
  • 1613 views

Can any one know about this? I get a soft fail from an IP address which isn't one of the whitelisted IP Marketo addresses. It isn't one from my company. Any ideas?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
March 15, 2019

That's a Trend Micro hosted mail scanning (i.e. security gateway) IP.

At a glance, it looks like they tried to resend the email after scanning, using the original envelope sender. That'll naturally (soft)fail SPF because they're not authorized to use the envelope domain @potomac1050.mktomail.com.

Non-transparent mail forwarders like this must rewrite the envelope sender in light of SPF. This is a misconfiguration in the Trend service.

SanfordWhiteman
SanfordWhiteman
Level 10
March 18, 2019

@Elizabeth DeLange​ please return to this thread and mark my answer as Correct.

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