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A
Anonymous
July 17, 2014
Solved

Soft bounce

  • July 17, 2014
  • 4 replies
  • 1496 views
I had 2 identical emails go out on behalf of sales people.  The only difference was the email address and name of the sender.

One had a pretty normal delivery rate, the other the entire list soft bounced, twice.

Why would this happen?
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Best answer by Kenny_Elkington
That would be the cause, Darren.  The Reply-To field must have a valid email address, otherwise the email send will fail and cause this type of softbounce.

4 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
July 17, 2014
Hi Darren,
Can you drill down into one of these soft  bounce activities and let us know what the message is?  It's difficult to determine the cause of something like this without details of the bounce activity.
A
Anonymous
July 17, 2014
thank you, here is the message:

Local address contains control or whitespace: [Jeffrey Earl]
A
Anonymous
July 17, 2014
I actually think I jsut figured it out.  In relpy email field I use using a token which pulled a name and not an email.  Could that be it?
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe EmployeeAccepted solution
Adobe Employee
July 17, 2014
That would be the cause, Darren.  The Reply-To field must have a valid email address, otherwise the email send will fail and cause this type of softbounce.
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