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Marc_Bass
Marc_Bass
Level 2
November 26, 2024
Solved

Snippet not working in View in Browser

  • November 26, 2024
  • 1 reply
  • 1348 views

Hi, 

 

I built an email with a snippet that is using segmentation. The segmentation is visible in Marketo email editor, in the email preview and upon email send, but if I click View in Browser of the segmented snippet email, it reverts back to the default view of the segmented snippet. 


Is this a Marketo bug?

In the past, segmentations I've done regularly without the use of a snippet appear correctly in View in Browser.


Can anything be done? Thanks! 

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Best answer by SanfordWhiteman
... sent myself a sample to test everything in my email before I send it through a program. 

You can’t use Send Sample for end-to-end testing — it will not completely simulate segments, tracking, or Velocity tokens. You must send a real email to a test lead. Send Sample is only to test basic HTML rendering, not full personalization.

1 reply

uditmathur
Community Advisor
uditmathurCommunity Advisor
Community Advisor
November 27, 2024

Hi @marc_bass ,

Are you testing the email by Send Sample or through a proper program.

View in web is working totally fine for me if i send it through a program.

 

    Marc_Bass
    Marc_BassAuthor
    Level 2
    November 27, 2024

    @uditmathur I sent myself a sample to test everything in my email before I send it through a program. 

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    Level 10
    November 27, 2024
    ... sent myself a sample to test everything in my email before I send it through a program. 

    You can’t use Send Sample for end-to-end testing — it will not completely simulate segments, tracking, or Velocity tokens. You must send a real email to a test lead. Send Sample is only to test basic HTML rendering, not full personalization.

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