Smart List Action Status - Delete People - How can I see if a smart list action is still running or if it's complete? | Community
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Leticia_DoPrado
Leticia_DoPrado
Level 4
October 10, 2018
Question

Smart List Action Status - Delete People - How can I see if a smart list action is still running or if it's complete?

  • October 10, 2018
  • 2 replies
  • 3079 views

Hi,

I have a smart list that I created with about 8K people and I selected everyone in the list, then clicked on "Delete Person" and told the system to delete everyone in the list. While that was running, a status box popped up on the top right corner and had the status of "400 people processed". Then I had to refresh the page because Marketo prompted me to, and the status box disappeared and the people seem to all still be in the list --even though the list had said "400 people processed".

How can I see the status of the action? I want to see if the action is still running or if I have to start again just because I refreshed the page. How can I do that?

Thanks!!

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2 replies

A
Anonymous
October 10, 2018

Hi Leticia,

Have you consider checking the status of the smart list or run history? It should provide information on the last action conducted within the smart list before you deleted the members from it.

    Leticia_DoPrado
    Leticia_DoPradoAuthor
    Level 4
    October 10, 2018

    Hi Ryan,

    Here's what the status says:

    It doesn't say what the action was and the list still has the same amount of people in it as it did when I deleted them.

    A
    Anonymous
    October 10, 2018

    Based on what your status says it looks like there was a minor run time of the smart list before you deleted them. However, what does your 'Run History' say and have you also consider checking  the 'Results?'

    Here's a screenshot in my Marketo account:

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      October 11, 2018

      Hi Laeticia,

      Next time, it's much much better to run this through a smart campaign. Manual flow steps are not best practice, for the very reason you are experiencing. It's better to use them only for very low volumes.

      Also, on deletions, if you use a smart campaign, always start your flow by adding the members of the smart campaign to a static list. Then you will be able to monitor the count of remaining persons through the count of the static list members.

      A workaround is to go to the campaign queue. Your manual flow step should show up there with the number of remaining persons to process.

      -Greg

        Leticia_DoPrado
        Leticia_DoPradoAuthor
        Level 4
        October 16, 2018

        Thank you!

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