Smart Campaign Trigger not working

Forum|Forum|9 years ago
August 10, 2016
4 replies
8616 views

Hello,

I sent out an A/B test today for two whole body emails. With that I created two smart campaigns - one for people who clicked the link in the email add them to list A, people who filled out the form, put them in list B. I tested it out before I sent it to make sure both smart campaigns were working, it worked for me and added me to the appropriate list.

I did see the link performance report and saw that people had click the link, I was wondering why it wasn't working and why people weren't being added to the list.

Not sure if it had to do with A/B Testing...

Marketo

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A

Anonymous

It could be that people are clicking the link more than once?

Nicholas_Manojl

Level 8

hmm, I don't think it's that?

What do you mean? You don't think the trigger will work if it's clicked more than once?

Nicholas_Manojl

Level 8

The fills out form trigger should definitely work.

There might be a typo in the URL of the clicked link trigger, or you could change it to "is" instead of contains.

You could clone the campaign and change the trigger to a filter to "catch up" if that is indeed the problem.

A

AlokRa4

Level 10

Remove '' from your trigger for the email click link. Also, ensure that the URL is correct and you select it from the drop-down, rather than pasting it manually in the field.

R

rachel2-2

Level 8

Alok has it - we've had this same problem. If you paste the URL directly into the Web Page constraint it won't work.

A

Anonymous

Hi Lisa,

Try using LINK is, instead of Link contains in the trigger campaign, may be that may help.

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