Smart Campaign only shows 0 members

Question

Hello,I've created a smart campaign as part of a program which tracks Person is Created (trigger) and a whether or not they have a user id (filter which is appended according to our business case upon sign up).As soon as someone signs up they are added to the database and assigned a user id.I created a test account and signed up. The results tab shows the details of my actions properly and assigns the correct flow steps. However, the campaign shows 0 members.Why is that? Is this an error or working as intended? I'd love an explanation because I thought they would be a member of that campaign if they satisfy the criteria define in the smart list.Thank you

Justin_Laberge1 · Accepted Answer

If the "user ID" field is requested or provided from an external source there can be a delay. As well as if you are running a lot of campaigns at the same time too.

JDNelson1 · Answer

Programs don't monitor the activity of campaigns within them by default. If you want that smart campaign to add the member to the program you need to add a flow step to do it:

This can sometimes be frustrating, but from the reverse perspective, in order to keep Marketo functional for everyone, it's a necessary 'evil' -- much the same with open/click metrics on an email campaign, unless you watch for them and progress statuses accordingly, it won't just happen.

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