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Teresa_Hsu1
Teresa_Hsu1
Level 3
June 23, 2017
Question

smart campaign not capturing all the program status change for form fill

  • June 23, 2017
  • 2 replies
  • 4210 views

I set up a promotion landing page with a form and use utm_campaign in the actual invitation.  However, I found out of all the leads came in from form fill, only less than 10% were updated with correct program status, which is "Filled-Out Form".  All the other ones were at "Invited" status. 

Anyone knows why not all the leads have "Filled-Out Form" status?

Thanks!

Here's how I did the Smart Campaign:

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 23, 2017

Please show the Results tab from this trigger SC as well as the form's hidden field setup.

Teresa_Hsu1
Teresa_Hsu1Author
Level 3
June 23, 2017

Hi @Sanford Whiteman​

Result tab -- all the leads in result tab have correct Program Status.  The ones that have wrong program status are not in the result page.

UTM setting:

SanfordWhiteman
SanfordWhiteman
Level 10
June 23, 2017

And the activity log detail for a Filled Out Form activity for a lead that didn't qualify, please

Teresa_Hsu1
Teresa_Hsu1Author
Level 3
June 23, 2017

So, the details of "Fill Out Form" in the Activity Type is different. 

Success:

Failed:

SanfordWhiteman
SanfordWhiteman
Level 10
June 23, 2017

OK, that's at least consistent as the hidden field isn't being populated.  The limited input looks somewhat (though not exactly) like what happens when you use the <noscript> form, which always has a subset of the named fields on the form.

If you provide the actual LP URL I will see if anything looks amiss, maybe some Forms JS enhancement which is throwing an error.

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