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A
Anonymous
June 18, 2015
Solved

Smart Campaign Memberships showing Blocked Leads that should have been filtered

  • June 18, 2015
  • 1 reply
  • 1424 views

Hello,

Our campaign membership is showing leads that should have been filtered out from our campaign within the smart list filters.

For example:

  • All of our Smart Lists contain a filter for
    • Member of Smart List =  "Promo Ready"
      • "Promo Ready" is a Master Database Smart List with these filters:
        • Email (address) is not empty
        • Email does not start with info@
        • Email is not invalid
    • But invalid and blank email leads are showing up in the membership within the "blocked" leads

Would someone please explain this to me?

Thanks,

Lynn

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Best answer by

yes! You are correct! I had not input double parenthesis around part of my filters logic,e.g.,:

1 and 2 and 3 and 4 and (5 and 6) or (6 and 7)

Should have been:

1 and 2 and 3 and 4 and ((5 and 6) or (6 and 7))

DOHHH!!! User error -again!

Good times!

Thanks so much for your time in replying - I'd like to say that I figured this out by myself, but it was actually a Marketo Support rep - the marvelous, "David", who was kind enough to take a look at it while we were looking at a DNS  issue.

Best regards!

Lynn

1 reply

A
Anonymous
June 18, 2015

We have an internal joke at my place "it's always in the filters".

Just to double check - in your "promo ready" master smart list, are the filters set to qualify leads is ANY of those filters are true or ALL? Should be ANY.

    A
    Anonymous
    Accepted solution
    June 18, 2015

    yes! You are correct! I had not input double parenthesis around part of my filters logic,e.g.,:

    1 and 2 and 3 and 4 and (5 and 6) or (6 and 7)

    Should have been:

    1 and 2 and 3 and 4 and ((5 and 6) or (6 and 7))

    DOHHH!!! User error -again!

    Good times!

    Thanks so much for your time in replying - I'd like to say that I figured this out by myself, but it was actually a Marketo Support rep - the marvelous, "David", who was kind enough to take a look at it while we were looking at a DNS  issue.

    Best regards!

    Lynn

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