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A
Anonymous
August 26, 2015
Question

Smart campaign member not receiving email

  • August 26, 2015
  • 2 replies
  • 2426 views

Trying to trouble-shoot why a certain lead that meets all of my Smart Campaign criteria is not receiving emails (the lead is not marketing suspended). The lead appears in my Smart Campaign status tab, under summary--where you can view all members-- but is not populating in Smart Campaign results, thus leading me to believe they are in fact not receiving these emails. Thanks.

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
August 26, 2015

Hi Lizzie,


We need more to go on. Can you share screenshots? Can you look at the lead's activity history?

Is the lead in the Blocked List or the Qualified List?

A
Anonymous
August 26, 2015

Thanks Josh,

Campaign criteria:

Lead in question is Moses Humes. He is not blocked or qualified/in wait step.

He appears on campaign member list:

His lead activity log:

Let me know what else you need to move forward. Thanks!

Lizzie

Josh_Hill13
Josh_Hill13
Level 10
August 27, 2015

There are some possibilities:

  1. he is a campaign member, meaning he already qualified and went through, so if this campaign is set to Run Once for each lead, he cannot go through again.
  2. Now, if he went through but never triggered the email for some reason, it could be because there was a Choice Step for that email which he did not meet.
  3. He could also have a duplicate record which did qualify, although it is hard to tell here from the screenshot.
  4. He could have other email fields set to  Email Invalid=T, Unsubscribed=T, blacklisted=T that could make him a member, but block the email flow step, assuming there are other parts to the flow.
Lauren_Beth
Lauren_Beth
Level 5
August 27, 2015

Hi Lizzie - Josh probably has it covered in the above but we've had similar issues and in some cases it has simply come down to our communication limits.  The lead had already received their limits for the month, thus they were not sent any new emails. 

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