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A
Anonymous
May 13, 2014
Question

Smart Campaign Ignorning Unsubscribes

  • May 13, 2014
  • 4 replies
  • 1052 views
I have a Smart Campaign (within a Program) set up for a nurture flow (not a exactly Traffic Cop exactly, and NOT a CEE). My Smart List excludes those who have unsubscribed.

The problem is, I know people have unsubscribed and they are still getting the emails. There is a "wait" 10 to 14 days (depending on the email). Shouldn't my smart list check to know who's opted out and NOT send them the remaining emails?

Should I just scrap my Smart Campaign and move it all to an Engagement Program? Or, not filter unsubscribes out based on the field? Maybe based on a list they would all get added to?
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4 replies

A
Anonymous
May 13, 2014
That is really strange, are your emails marked operational in the settings? That is the only way people should still be getting emails if they have unsubscribed..

If there is something wonky going on you could continue to use the add choice, Unsubscribe = True, send email (empty)

Or you could create a trigger campaign that is Unsubscribes From Email = ANY
and Member of Campaign. X Name

Flow, remove from flow (your original smart campaign)

Let me know if that helps!

Thanks,

-Ryan
A
Anonymous
May 13, 2014
Thanks for the reply, Ryan. Just checked the emails - they are not Operational. Someone else set them up, so that was a good call, at least to check it!

I will try the Trigger Campaign.

Thanks!
Heather
A
Anonymous
May 27, 2014
I have the same problem.

I have a Smart Campaign that is suppossed to be sent as part of a Webinar Invitation. I ran it last week once and it was fine (around 6K of unsibscribes blocked). I want to run it again (same non-operational email), without the registered people and this time the flow is not filtering the unsubscribes....

Can anyone advise? I think I might just filter manually the unsubscribes in the Smart Campaign, but I don't want to have to do that every time.

Thanks,

A
Anonymous
September 4, 2014
Has this issue been resolved yet? This seems like a major problem. 
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