Skip to main content
A
Anonymous
September 16, 2015
Question

SMART Campaign Flow Issue: Wait

  • September 16, 2015
  • 2 replies
  • 1360 views

We have an active smart campaign that triggers a resend of an email if someone does not open after a few days. With the campaign active, I updated the wait date/time to postpone the resend by another day. The campaign sent at the originally set time anyway. Any ideas why this would happen?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

A
Anonymous
September 16, 2015

How long a person waits in a wait step is determined at the moment they are added into the wait step. It doesn't constantly check and update that wait if you make changes to the step. The changes would only apply to people who entered the wait step for the first time after you had already changed it. To do what you wanted, you really would have been best off adding a second wait step of one day.

A
Anonymous
September 16, 2015

Thank you, Kristen! That is very helpful to know and understand.

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
September 16, 2015

Hi Bree,

Here's a handy article I wrote to help with Wait Step questions in the future.

John

A
Anonymous
September 16, 2015

Thank you, John! I will bookmark this for future reference.

Terms & ConditionsAccessibility statement

Loading footer...