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Bruce_Bailey
Bruce_Bailey
Level 2
January 30, 2017
Question

Smarlist querying custom objects

  • January 30, 2017
  • 2 replies
  • 1624 views

I am having a little trouble wrapping my head around this and not sure it is possible in Marketo.  We have two custom objects built.  One of them is purchasing data.  This contains a customers history of each product number they have purchased.   We also have a custom object built that contains items that are/or have been discontinued with a date and product number. 

Now I would like to create a smarlist that looks into the purchase history for product numbers and then looks in the discontinued custom object to see if it exists there. From there we can send customers emails to let them know they have a product that is being discontinued.  Possible?


Thanks!!

Bruce

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
January 31, 2017

You should move the question to Products.  "Community" is for issues with the Marketo Nation (this website) itself -- and yes, this is confusing!

The answer is that natively, this kind of cross-object interrogation is only possible in Velocity -- but by then, the Smart List membership has already been computed.

While FlowBoost (Pro) has a bridge that allows for custom objects to be crunched like this, even I (as the tech lead on ) think it's a bit far afield and you'd be better off rethinking your CO upsert setup instead (that is, linking to the DiscontinuedProduct instead of trying to compute the link at runtime).

A
Anonymous
January 31, 2017

Hi Bruce,

Do you have a custom object built that contains items that are/or have been discontinued with a date and product number? Not sure if this information needs to be in a Marketo custom object. 

Will this 'Discontinued products' information more like common to all the leads? This sounds like information that is 'external lookup table' sort of functionality. I think you could have used a 'webhook' mechanism to get the functionality you need. But webhooks can not directly loop through custom objects. Also, we can not pass custom objects to webhooks. And there are limitations on using API calls within a webhook calls.

Still, this might be still possible if you are ok with 'partial' automation. Meaning some manual steps...

Rajesh Talele

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