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A
Anonymous
April 4, 2017
Question

Slow loading of email images

  • April 4, 2017
  • 4 replies
  • 6902 views

Hi everyone,

I was wondering if anyone knows how to fix an email template that takes too long to load the banner image. We just recently got a new template and the banner image takes a long time to load.

Thanks!!

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    4 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 4, 2017

    HI Caroline,

    1. Check that the image weight is not to big. Optimize it in 72dpi.
    2. You may want to try the "cache page" feature that is available in the treasure chest, in the admin
    3. If this is not sufficient, consider loading these files in a CDN, instead of loading them from Marketo design studio

    -Greg

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 4, 2017
    1. You may want to try the "cache page" feature that is available in the treasure chest, in the admin

    That's for anonymous LPs though.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 4, 2017

    HI Sanford,

    The doc reads:

    Enable the caching of default versions of landing pages for faster serving when no person data is present in request

    Does that mean anonymous or simply if no token is present? Is a prefilled form considered as "person data"?

    -Greg

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 4, 2017

    And please move this question to Products . Marketing Central ​is for generic marketing questions

    -Greg

    A
    Anonymous
    April 5, 2017

    Try www.tinypng.com to reduce the weight of your images.

    E
    ecavanaugh
    Level 3
    August 4, 2017

    Caroline,

    Were you ever able to resolve your issue?

    I am having the same problem too. We recently rolled out all these new templates in the 2.0 editor. They look great, but images are taking forever to load (sometimes +20 seconds) on Outlook Desktop. Yahoo, Gmail, Mobile... all no problems.

    The images are compressed so I'm so confused why this is happening. Especially since in 1.0 editor we never had this problem with images.

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