Skipped "Do Nothing" was set for this choice, XXX leads skipped. | Community
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A
Anonymous
March 24, 2015
Question

Skipped "Do Nothing" was set for this choice, XXX leads skipped.

  • March 24, 2015
  • 5 replies
  • 3079 views

Hello - I have been attempting to send an email invite from a webinar program and both times I have received the <Skipped "do nothing" was set for this choice, xxx leads skipped" under the results tab. My smart list status is set to affect around 48,000 existing leads which sounds correct to me. I have looked over my smart list filters and flow triggers but cannot figure out why my campaign is being skipped. I am fairly new to Marketo this is my first campaign but I haven't received an answer from support yet. Our account manager reviewed the campaign and said everything was set-up correctly. Any ideas or suggestions for troubleshooting? 

Thanks.
Emily

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5 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
March 24, 2015
Hi Emily,

Is your Send Email flow step set to target a valid email asset?
A
Anonymous
March 24, 2015
Yes the email send was drafted and approved if that's what you mean. My flow steps look like this... I want to send the email if they are not already registered and then change the status to invited. 
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
March 24, 2015
Hi Emily,

The 'Program Status' flow step choice looks only at the program status of the parent program, so if leads qualified for the campaign are not in the Registered status of the parent program, then they will be skipped.  It looks like your conditions are interdependent, so you may want to remove the choices altogether and just move the program status check to the Smart List with Member of Program True, Program is <my program>, Program Status is <status>.
A
Anonymous
March 24, 2015
OK so if I understand you correctly, you are saying to remove the "if program status is not registered" choice under flow, and instead use that as a smart list filter?
Bruce_Jeffers
Bruce_Jeffers
Level 4
March 24, 2015
Yes, you understand it correctly  :)
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