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Kaitlyn_Mendes
Kaitlyn_Mendes
Level 2
February 6, 2018
Question

Simultaneous Webinar Registrations w. On24

  • February 6, 2018
  • 1 reply
  • 3015 views

We were auditing 5 upcoming webinars, which we are promoting all together in a single email, and noticed that some people are registering for multiple webinars all within just minutes of each other and are not syncing to all the correct ON24 webinars. The event ID and event key fields are being updated too quickly for the webhook to be syncing with each webinar. We've tried using reoccurring batch campaigns, but came to find out from our On24 support that webhook can only be fired from trigger campaigns, so that won't work...Any suggestions of possible ways to address this? @

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    1 reply

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    February 6, 2018
    We've tried using reoccurring batch campaigns, but came to find out from our On24 support that webhook can only be fired from trigger campaigns, so that won't work

    Kaitlyn, one way around this - and still use batch campaigns - is to call the trigger campaign (that's calling the webhook) from within your batch campaign by using the "request campaign" flow step.

    Josh_Hill13
    Josh_Hill13
    Level 10
    February 6, 2018

    I've had this problem and you have to create a Decision Node for Multiple Registrations where you can enforce a wait step and stagger this to prevent overwrites that are too quick.

    Noah_Lohr
    Noah_Lohr
    Level 2
    March 21, 2018

    Josh, can you share an example of what that Decision Node might look like?

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