SI Emails Not Logging Activities Each Time | Community
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A
Anonymous
March 8, 2016
Question

SI Emails Not Logging Activities Each Time

  • March 8, 2016
  • 3 replies
  • 1327 views

Hello - I have my SFDC sync options set up to sync whenever a Sales Email was sent on the lead/contact's activities. I understand that it will only sync a particular activity once a day to SFDC, however I've had several Reps send an SI email where it will log an activity in SFDC sometimes, but not others. Has anyone else experienced this and figured out a resolution?

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3 replies

Josh_Hill13
Josh_Hill13
Level 10
March 8, 2016

It should always appear in Sales Insight under Email. If you create an Int Moment for Sent or Clicked Sales Email, it will show up there as well.

Does it not appear under HTML Emails in SFDC?

A
Anonymous
March 8, 2016

Are the contacts where it is not showing up unsubscribed from emails or are they on they marked as email invalid etc...

A
Anonymous
March 16, 2016

They are not invalid emails or unsubscribed. The information shows up as interesting moments that the email was sent and delivered, just not posting it as an activity in SFDC.

SydneyMulligan
SydneyMulligan
Level 7
June 29, 2016

This functionality is intentionally set to only log one activity per type per lead per day. Marketo's rationale is that too many activities will annoy sales and eat up too much storage space in Salesforce. We have the same problem. You can vote on my idea to modify this here:

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