SFDC Task Queues - New release unlocks this feature | Community
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Ryan_Spaulding
Ryan_Spaulding
Level 2
February 24, 2020
Solved

SFDC Task Queues - New release unlocks this feature

  • February 24, 2020
  • 1 reply
  • 4828 views

Hey everyone, 

 

The newest release of SFDC has launched an incredibly valuable feature - tasks queues.

https://releasenotes.docs.salesforce.com/en-us/spring20/release-notes/rn_sales_productivity_activities_task_queues.htm

 

Is anyone planning to use this? Our SFDC admin adjusted the queue to take tasks, but I'm not seeing the queue as available to assign to. I'm wondering if Marketo will need to change their task assignment to be more like the 'Sync Person to SFDC' functionality that includes users and queues vs just queues.  A shame, as we were hoping to leverage this to build a queue of tasks for our lead qualifying team.

 

Any other thoughts on how to do this before I head down the path of custom SFDC development?

 

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    Best answer by Jay_Jiang

    Should it not be possible, you can try to assign tasks to a dedicated user and, within SF, use a workflow process to re-assign to the queue.

    1 reply

    Jay_Jiang
    Jay_JiangAccepted solution
    Level 10
    February 24, 2020

    Should it not be possible, you can try to assign tasks to a dedicated user and, within SF, use a workflow process to re-assign to the queue.

      Ryan_Spaulding
      Ryan_SpauldingAuthor
      Level 2
      February 25, 2020

      Thanks Jay. That was exactly what we were thinking of doing with the custom SFDC development.

       

      It sounds like this is in Marketo's 2021 roadmap so I think that is the route we'll take for now. 

       

      Thanks!

      Wataru_Goto
      Wataru_Goto
      Level 2
      March 13, 2020

      @ryan_spaulding 

      > It sounds like this is in Marketo's 2021 roadmap so I think that is the route we'll take for now. 

      Where can I find that information?

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