SFDC Sync: when synchronizing a program with an SFDC Campaign, raise an alert if the member statuses are not the same. | Community
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Grégoire_Miche2
Grégoire_Miche2
Level 10
March 23, 2017
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SFDC Sync: when synchronizing a program with an SFDC Campaign, raise an alert if the member statuses are not the same.

  • March 23, 2017
  • 2 replies
  • 2236 views

A good way to face sync problems is to sync a Marketo program with an SFDC campaign which member statuses are different.

It should not be possible. and the program sync dialog should 1/ Raise an alert and even if possible show only "compatible" campaigns.

-Greg

    2 replies

    J
    Julz_James
    Level 8
    March 27, 2017

    Greg, when I've tried to sync a campaign with different statuses Marketo has never allowed me to do so and tells me the statuses are different.  I don't know if thats the idea you were thinking about but I know my instances have done that for me.

    Grégoire_Miche2
    Grégoire_Miche2Author
    Level 10
    March 27, 2017

    Hi Juli,

    I tried it very recently and you can set the program / campaign sync. But then the sync it will fails when you try to add leads as members of the program.

    -Greg

    Grégoire_Miche2
    Grégoire_Miche2Author
    Level 10
    March 27, 2017

    After some more testing:

    If the campaign has no member, Marketo will raise no error and will replace the members statuses in SFDC with the Channel statuses. And this will happen event if the SFDC statuses are not the default ones.

    If the SFDC campaign has some members using the SFDC statuses, then the error message will show.

    So this idea is to cover the first case. I feel Marketo should at least warn the user that the SFDC member statuses should be replaced.

    -Greg

    K
    kh-lschutte
    February 6, 2020
    No text available
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