SFDC sync errors "SSL read: errno -5961" | Community
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Amanda_Sanchez2
Amanda_Sanchez2
Level 2
March 1, 2019
Question

SFDC sync errors "SSL read: errno -5961"

  • March 1, 2019
  • 8 replies
  • 6652 views

Marketo is trying to make a handshake to the SFDC Server and the SSL Handshake is failing every day.

I am getting the below error message daily, and I'm having a hard time getting SFDC support to even investigate the error message unless I pay for the Premium support tier. Has anyone successfully resolved this? I am using the out-of-box Marketo-SFDC integration.

Salesforce Sync Error

This problem should be automatically resolved

Why: Marketo/Salesforce sync is unable to connect to the Salesforce instance.

Error details: Marketo encountered the error "SSL read: errno -5961" when attempting to connect to Salesforce.

What to do now?

This may be a transient issue. If you are frequently seeing this error, contact Salesforce support.

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    8 replies

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    March 1, 2019

    What is the canonical SFDC URL for your org?

    Amanda_Sanchez2
    Amanda_Sanchez2Author
    Level 2
    March 1, 2019

    Our SFDC is: https://na73.salesforce.com

    Jonathan_Ng2
    Jonathan_Ng2
    Level 2
    March 4, 2019

    We've been getting the same error for the past few months as well. We're in the middle of a major release to migrate rest of the company to SF, so we have not had time to troubleshoot the error. Interested in hearing what the resolution is.

      Leticia_DoPrado
      Leticia_DoPrado
      Level 4
      August 13, 2019

      Any solution / ideas / recommendations about this error?

      Albert_Alvarez
      Albert_Alvarez
      Level 2
      September 3, 2019

      Also have been getting this error for weeks and cannt get a definative root cause  from Marketo or SFDC support.  Attempting to get both on the phone together.  Will report back any findings that I come across.  

        Bala_Subramany1
        Bala_Subramany1
        Level 2
        September 13, 2019

        Any resolution we have for the following errors?

        Marketo encountered the error "SSL read: errno -5961" when attempting to connect to Salesforce. 

          Amanda_Wegner1
          Amanda_Wegner1
          Level 1
          September 30, 2019

          Has anyone heard back from Marketo on this yet? We've been getting this same error, first intermittenly, now daily for the last week.

          Albert_Alvarez
          Albert_Alvarez
          Level 2
          October 9, 2019

          HI guys,

          So i got this update from support.  Not sure im totally convinced this isnt a problem and its not possibly causing flow step errors (such as "sync to salesforce") but who knows...the answer is very vague.

           

          "This is a transient error that occurs when Marketo is (temporarily) unable to connect to Salesforce.  When this occurs an error notification is generated but no action is needed. We have error handling on our end that prevents this from impacting the sync."

           

          Their engineering team also examined the frequency of this error and stated that it does not appear to be happening frequently (I have pushed back on this as it is a daily occurrence in my instance.)

           

          Their conclusion is that we should ignore this error as its not impacting anything.  The have confirmed that the error is sitting on the Marketo side of the house so my SFDC support team closed their case.

           

          Anyway...to me it doesn’t sound like they are prioritizing this as there is no direct impact to data.  

            Casey_Henry
            Casey_Henry
            Level 2
            October 24, 2019

            We are getting the same error every day or two. No direction from Marketo Support and SF admins are at a loss. Seems like a common issue among customers. Has anyone actually found any records not syncing because of it?

            Albert_Alvarez
            Albert_Alvarez
            Level 2
            November 4, 2019

            been keeping an eye very closely on this and thankfully have not seen any sync issues YET.  Either way, they really need to get this fixed.

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