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Gina_Decianno
Level 2
December 9, 2015
Question

SFDC Picklist Sync to Marketo

  • December 9, 2015
  • 1 reply
  • 4743 views

We recently updated our Salesforce fields for 'Country' and 'State' from text values to picklists. I assumed both would automatically update in Marketo (like what occurs with our other picklists, i.e 'Lead Source'), but this has not happened. Our Marketo picklists still show the old values and are now creating sync errors with new leads.

Is there a way to manually update the lists in Marketo or do I need to push an update from SFDC?

Any input is appreciated. Thanks!

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1 reply

A
Anonymous
December 28, 2015

Following this discussion and hoping someone can chime in with some help.

Gina, I'm having this same issue right now. We added two new values in Salesforce just for contacts but so far I cannot select those two new picklist values in Marketo flows, etc.

How can we sync this?

Molly_Cousins
Molly_Cousins
Level 2
December 28, 2015

Allison - if the value is just for Contacts, but you have the Lead & Contact version of the fields 2:1 mapped to a Marketo field, only values common to both Lead & Contact will appear in the Marketo picklists. If you want the values to appear, you'll need to add them to the SFDC Lead field as well.

Hope that helps!

    A
    Anonymous
    December 28, 2015

    Ok, yes that is helpful. However, doesn't this mean that people will be able to select these values for a lead from SFDC? I don't really want that to be an option as they are values specific only for contacts. Is there a way to officially add to the SFDC lead field for Marketo's sake, but then hide them there so they can't get selected incorrectly in SFDC?

    Thank you, Molly!

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