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A
Anonymous
October 8, 2015
Question

SFDC contact Sync problems

  • October 8, 2015
  • 2 replies
  • 1942 views

Hi all we are having problems upon sync contact data from  from SFDC to Marketo.

To our understanding upon first sync from SFDC who is a contact will sync to Marketo as SFDC type Contact.

Unfortunately,  upon the first sync with Marketo all SFDC Contacts were sync to Marketo as SFDC type Lead...

Why is this happening?

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
October 8, 2015

Hi Tomoe,

This seems extremely weird. There is probably a confusion on salesforce side between leads and contacts. May be leads have been renamed in salesforce.

Otherwise, contact support.

-Greg

A
Anonymous
October 8, 2015

not sure but the status in SFDC it shows as contact and in marketo I filtered out by sfdc ID the SFDC type is Lead it seems that the SFDC type sync is incorrect.

I guess this might be a bug I just have to wait for support I guess...

.

Caryl_Mostacho
Caryl_Mostacho
Level 4
October 8, 2015

Hi Tomoe Morimoto​  - Did you give the Marketo Sync User the access it needs to see all the records in the contact object?  Definitely warrants a support ticket I think.

Step 2 of 3: Create a Salesforce User for Marketo (Enterprise/Unlimited) - Marketo Docs - Product Docs

A
Anonymous
October 8, 2015

Yea, Marketo Sync User has access and if you look in salesforce the there is nothing wrong...

but the contact is snyced as a sfdc type as lead to Marketo soo weird...

I did create a support ticket waiting for some answers.

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