SFDC campaign not found error | Community
Skip to main content
Alexis_D_Alba1
Alexis_D_Alba1
Level 5
November 4, 2015
Question

SFDC campaign not found error

  • November 4, 2015
  • 1 reply
  • 3126 views

Has anyone seen this error before? I'm using the filter "Member of SFDC Campaign-- Lead in X"

The campaign that I am trying to add is displaying in Marketo's drop down. It's also active and there are members in it.

However, right after I add it i'm seeing a red underline with and error message that says it's not found. I've modified to the SFDC

campaign several times to see if that made a difference and it did not.

1 reply

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
November 4, 2015

Hi Alexis,

If you log into SFDC as your Marketo sync user, are you able to see the campaign?  If that use has lost visibility for some reason, then this could be the issue.

John

Alexis_D_Alba1
Alexis_D_Alba1Author
Level 5
November 4, 2015

thanks John Leger

I did check that and it is visible to the marketo sync user. I'm not sure what else would be causing this.

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 4, 2015

Hi Alexis,

We had an issues like this on one instance. Finally, it was an issue with the insufficient rights of the Marketo user. Make sure that :

  • The Marketo user has the "Marketing User" checkbox checked
  • The Marketo user has the "modify all" and "view all" rights on campaigns
  • The campaigns are active
  • The SFDC Campaign sync checkbox is checked in Marketo (admin -> Salesforce).

-Greg

Terms & ConditionsAccessibility statement

Loading footer...