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A
Anonymous
September 28, 2017
Question

SFDC campaign members sync to MKTO

  • September 28, 2017
  • 1 reply
  • 1571 views

Hi,

We synced a SFDC campaign to a MKTO Email Program. The sync appears on the MKTO Program Summary tab, but members don't. We set up the Program Smart List as Members of SFDC campaign but they don't show up. Anyone knows why this might be?

Thanks,

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 28, 2017

Screenshot?

Are there members in the Program or SFDC Campaign?

  1. Most people never do this because of the risks to process. Please do a search on why. It basically forces a sync when you may not want one.
  2. Your statuses on both sides should match. There are good docs on the docs.marketo.com on how this is done.
  3. Are you sure your Sync is setup to allow SFDC Campaigns into Marketo? Is the sync Profile correct? Perhaps Marketo can see the Campaign, but not write to it?
A
Anonymous
September 28, 2017

H Josh,

All statuses match and sync permissions have allowed us to do this in the past. The SFDC Campaign Leads are in MKTO's database now through the sync, just not showing as Members in the MKTO Program. Could it be that this might take a couple of hours? We have quite a lot going on in MKTO.

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