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Michelle_Tang3
Michelle_Tang3
Level 3
March 16, 2018
Question

sfdc campaign member status not matching

  • March 16, 2018
  • 1 reply
  • 2090 views

Hi guys! We are using a smart campaign to update the SFDC campaign member status in Marketo. For some odd reason, the status reverts back. For example, for a webinar, we want to track who attended and did not attend based on the SFDC campaign member status. We updated the SFDC campaign member status to Attended and the status was reassigned to Sent. Any ideas what's going on?

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1 reply

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
March 16, 2018

"sent" is likely your default status in the salesforce campaign. My experience, when it rolls to that was that it was a mismatch from the beginning. Can you confirm that "Attended" and "Attended" are in both systems before you update? No extra spaces, or anything else, right?

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 18, 2018

It even has to be an exact upper/lower case match.

For this reason, I recommend to always create the SFDC campaign from Marketo.

-Greg

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